Uptown New Westminster's Massage, Yoga and Wellness Space

Momentum Bodywork and Massage

.

Studio Policies

Methods of Payment Accepted

  • Visa
  • Mastercard
  • American Express
  • Cash
  • Cheque
  • Interac Email Transfer
  • You may also pre-purchase sessions on our website


Cancellation/Rescheduling Policy
  • As your time is valuable to you, so is the time set aside for your appointment. It has been reserved specifically for you

  • As a courtesy to the practitioner and fellow clients, we ask that you provide us with 24 hours notice of a change or cancellation or we do charge for the visit (50%-100% of the service value)

  • Please be on time for your appointment. We endeavor to keep as close to our scheduled appointment times as possible, as all of our clients time is of considerable value.

  • If you are late for your appointment then your treatment will still end at the scheduled time to prevent the next client's time from being affected. Full charge for the service will still be applied.

  • No Shows will result in the full charge of the session being billed to you. Deliquent accounts will be refused future services until the unpaid balance is settled


Re: Illness

A cold is a viral contagious disease that can easily be passed to your therapist or our other clients. In addition, receiving a massage when you are in an acute stage of illness is a general contraindication. Massage is intended to circulate your lymph and blood and can over stimulate your immune system and make you feel worse.  


It is Kristine's policy that she will not work on anyone who is exhibiting cold or flu symptoms, or currently has an infection, for the health and wellness of herself and her  other clients.  We ask that if you have a cold, fever, the flu, infection or feel as though one is coming on, please cancel and re-schedule your treatment.  We will waive any late cancellation fee due to illness. 


*No call/No shows will still be charged as per company policy.


If you have a cold, infection or similar illness, when you arrive for your appointment, you will be asked to re-schedule your appointment.


Please follow the guidelines below for rescheduling your treatment. This is for your well being as well as to prevent passing your illness on to your therapist and other clients.


Recommendations for getting a massage during illness:

If you have the flu: stay in bed
Fever, Nauseous, or Contagious: stay in bed
If it is a bad cold: wait until post-acute stage
Minor Cold or end of cold: Massage is okay


If you do need to re-schedule your appointment, please call us as soon as possible and we will be happy to re-schedule you when you are feeling better.



Client Etiquitte

Any clients who make inappropriate comments, advances or who exhibit any behaviors that make the practitioner uncomfortable will be asked to leave immediately, whether or not the session has been completed. Full payment for the session will be applied and client will be refused future services.



Contraindications for Massage

Massage may not be suitable for everyone. If you are experiencing any of the following total contraindications, treatment cannot be given at this time:

  • Uncontrolled high blood pressure
  • Under the influence of alcohol
  • Fever
  • Acute rheumatoid arthritis
  • Contagious infectious disease
  • Osteoporosis
  • Hemophilia
  • On-going cancer treatment (ask your oncologist if massage is right for your condition. If you have a doctor's note stating massage is ok it may be considered)
  • Infectious skin diseases (ie: scabies or ringworm)
  • Severe primary organ dysfunctions (ie: liver, lung or kidney disease)
  • Under the influence of pain medication (prescribed or non-prescribed) Please take your pain medications after your treatment, not before.


If you are experiencing the following local contraindications massage may be given with the affected areas being avoided:

  • Severe varicose veins
  • Bruising
  • Blood clots in the vascular system (thrombosis)
  • Open sores or lesions
  • Undiagnosed lumps and bumps
  • Inflammation 
  • Sunburn
  • Vein inflammation (phlebitis)